Plusnet are all hype. If only they spent as much on their service as they do on advertising. The actor Craig Murray who fronts their advertising campaign, must be so embarrassed at taking the money. I applied for Broadband then they asked for another £100 as they said I did not have a landline. This was a lie and a scam. I have had the same landline and number for over a decade. Alarm bells rang and I cancelled. Plusnet agreed to a refund but guess what, it never arrived.