If you thinking of joining Plusnet. DONT. There advertised packages lie from the word go. Lets look at my package advertised average down load speed 10 meg. Actual speed at its best 4.2 meg, dropping down to 0.2 meg. After a fault on the line Engineer said no one on this package will get 10 meg, they be lucky to get 7 meg. So how can they get a average higher than 7??? Is that not false advertising. Then ring up to complain you get a email sent with a ofsted requirement they only need to provide 0.4 meg. personally, i think they in breach of contract, but try to leave contract. NIGHTMARE. Would not advise anyone to join Plusnet. just laugh at there TV Advertising, like the service providers. Big Joke.