Totally regret signed up this broadband company!!! No reward card given due to not responding email?? I said plusnet had promised to customers they will received their reward card once signed up but. Ever mentioned any hidden information like u need to respond email then u can get it. That’s really tricky as a single mother n sole bread winner, do u think I have such a leisure time to check my email constantly? My advice is never never sign up this company, bad service n dishonest