I'd give no stats if possible I called there hopeless call center que my bill has it has gone up more than £5 they said they couldn't find me on the system or access my account??? The lady didn't seem to know what day it was God knows how she got a job I gave at least 5 things of dpa when security only require 3 by law an still she said she can't find me or I can't pass security I only use the line for internet so didn't know my landline number but could confirm my full name dob email address Mobile number even my account username still she wouldn't assist me so I asked for a manager which then I was put through to someone else who again went through security again an couldn't find my details and guess what wasn't a manager after 30 min for nothing I hung up and went online to find what I needed don't give your money to these mugs they'll raise your costs an then say they can't find you on system so you can't even then cancel should have stayed with talk talk