Absolutely useless. AVOID. Signed up with them for phone and broadband as BT, with whom I'd been for over 30 years, lost my order. Advised three weeks ago that there was a problem with my order that they seem to insist on cancelling with Openreach. Whilst I have a phone line still no idea as to when broadband will be available. Moving house is stressful enough without having to waste time chasing useless customer services and arranging alternative internet access. Spent most of last week chasing. Have gone to an hotel so my wide can have a connection for training. Totally disgusted with their "we're doing all we can" attitude - nothing happens.