I wish that I could give this hopeless, ridiculous useless company and the incompetent staff who resulted in my present misery zero stars. I was with John Lewis broadband provided by plusnet. John Lewis told me that they were going to stop their service and that I should switch to Plusnet. I thought that it would be easy for Plusnet to take over the whole thing. Oh dear no!!! They could not set up my Plusnet contract properly. I am being charged £56 per month. instead of the £27 which was agreed. They cannot stop John Lewis from continuing to charge me. The changeover did not happen on the day that Plusnet notified me that it would. When I phoned up to see what was going on I was immediately charged £56 even though I was charged an initial payment of £27 when the contract was supposed to have been set up. None of them has a clue. Please don't have anything to do with them. You will bitterly regret it. I am desperate. How can I escape from this nightmare?