Plusnet has offered a diabolical service to my flat. At first it worked perfectly then, for the past 4 months is just does not work. When I called the busy customer service (I guess they are always busy because everyone must be, as I am, complaining about their services), they were just not helpful but they sent 3 people to my flat that they call engineers. Well, the first one whilst working told me that he had not got a clue what he was doing. Fair enough, nothing worked. The second one, changed the router and left saying that it would be perfect now. Ha! that was the joke of the year. The last one knew a lot about net working but did not understand what the customer service note meant. Finally, after a month trying whatever they thought would work. They decided that if I wanted I could leave. As I am bed bound for 6 weeks, I need the wifi working but my TV does not have wifi, it connects but it does not play anything if connected to my wifi. Then, I will have to pay until it will be disconnected even though it does not work. GREAT DEAL for Plusnet, I am paying for their service that I never got. Keep away from Plusnet.