The worst customer service ever encountered. Call centre waiting times anything from 30mins to 1 hour. So if you've any sort of problem and need to contact them be prepared for a lengthy wait. 49 minutes for my first call and still didn't solve the problem. They advertise award winning customer service so that will be the "award for the worst then" . I wish i'd stayed with my old provider and paid the extra money, avoid plusnet like the plague.
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