Truly awful service. I joined PlusNet in Nov 2015 and was without broadband for 3 days during the switching service because PlusNet failed to provide the equipment on time. During the 18 months of service, the fibre broadband dropped out a number of times late at night. Some of the telephone services also stopped working. When I left in May 2017, the problems continued as they continued to bill me for broadband even though I was no longer a customer. In actual fact, I'd over paid and was expecting a refund from them! They refused to stop direct debits and told me I had to wait 7 working days for any refunds. They even admitted to having issues with cancelling customers accounts and I was one of the 'unfortunate ones' aparantly! Staff were also rude when I called to resolve this. I'm a Yorkshireman and didn't get the friendly 'Yorkshire' welcome when I called PlusNet today.