I feel compelled to write a review regarding PlusNet as I fear for others... without going into massive detail, if you sign up to a service you will be bombarded with literature telling you how happy they are to have you, usually containing the picture of a very smiley man! Unfortunately at every stage of my purchase, they screwed up so I tried to cancel, which I am legally allowed to do and here is where the problems really begin. Plusnet obviously don't want you to cancel in the cooling off period so constantly find hoops for you to jump through - I jumped through them, only to find another and another and another. I am still fighting to get my money back and will be going to Ofcom and the small claims court. I would avoid at all costs unless you have hours and hours and hours to spend battling with them not only to get your purchase correct, then working but also a refund should you decide that life really is too short.