Absolutely appalled at the service I have received! I recently upgraded to Fibre-optic as normal internet was really really poor and slow. Was asked to unscrew the baseplate on my BT socket (which I've never had to touch in the 35 years I have lived here!). Clearly is a technical problem with the router, I was advised they need to send out an Engineer (which may potentially cost me £65 in the process if it's a technical fault within my property!). How on earth did I get a technical fault from the old router working in the morning (although very very slow and poor service!) to the new one being installed? not happy at all... worst decision ever to have moved to PLUSNET!