Broadband kept on dropping out. PN said they'd send an OR engineer: asked for dates & times. Gave PN that info. OR engineer never arrived. I stayed at home for those three days, so I lost money (no work). Then the landline stopped. Used public computer to report that fault - and a reminder about the intermittent BB service. Nothing happened. Was without a reliable BB service for two months; no phone for two weeks. PN simply not interested. Then suddenly, without any warning, one day an OR engineer arrived. Found fault in BT overhead wiring. All services restored now - but will they be reliable in the future?