A sham of a service. Purchased a SIM only deal for my wife and Plusnet failed repeatedly to set up a direct debit despite having done so for my own phone from the same account. They even made a £10 charge when the payment was late despite it being their error. We were blatantly lied to by an employee who said that he had just refunded the charge. I was lied to when they said they would raise the issue to the next level and get back to me in five days - they did not. The staff actually lie to you! Needless to say We have now cancelled both my wife and my own mobile accounts with them. I refuse to give a penny more to these shisters.