We would have given a -* if there was one! Absolutely awful, beyond a joke! Initially speed slowed, rang to query, PN claims no issue! When PN discovered we know a bit about broadband, PN offered us two months free service, but then tried to say its only for line rental, not broadband! After more phone calls to complain, PN agreed includes BBand. Then, we found we were charged for BBand the next month, when it's suppose to be free! More phone calls, PN says their accounts doesn't show the charge! Had to forward bank statement copies etc, which we did. No reply, no refund still NOW, we receive an invoice for £40.80 for following month when it should still be our 2nd free month! We've left PN, cancelled direct debit, lodged formal complaint with Ombudsman and instructed bank to claim back the £20.99. Guess what? Just received another email from PN, saying they hate goodbyes, offering £19.99 service! but still no refund of the money fraudulently taken from our account though! Talking about the bad penny ... Avoid at all costs unless you're game for a journey through hell and back!