One star is one too many. Set up with Plusnet. Was advised they would handle previous supplier and set everything up for me. They happily took my twenty pounds, then posted to say they couldn't supply our property with broadband - no further explanation given. Three weeks later and I still await my refund. Don't believe the nonsense about top customer service from that chubby annoying Yorkshire man on their advert, they are a mess of a company and terrible at customer service.