Ever since I upgraded to fast, fibre broadband not a day goes by without losing signal. The modem/router supplied has apparently got a very bad reputation with other customers, and now I know why! The broadband service is extremely unreliable dropping out several times daily. Sadly, plusnet do nothing to fix the problem, just issuing the same stock answer to all problems and denying there is anything wrong at their end! Now I find out that if they send out an engineer...they charge the customer for it!! This is SO wrong! This is not value for money, not good service and simply not working 😡