Be VERY, VERY careful to the engineer who will have to install the line, because he may come only to take a quite expensive souvenir picture in front of your doorstep, for his Christmas collection, and leave! That's what happened to me a few days ago. I wonder instead of wasting time photographing doors, why he didn't knock two or three times more robustly so as to be heard? I mentioned this when I spoke with one of the worst reword winners "customer service" and he replied that he is not required to do so. He is not required to make himself heard?!?. This last answer proves that he did not want to be heard!! I live in a very small studio flat where I well aware whatever happens outside, but that morning, all of a sudden, I didn't even hear the expected knocking on my door. the engineer didn't make any effort to delivery his job, so now they want me to pay £65 more because HE decided, that day, to try to extort more money on behalf of his company. If you don't have any CCTV camera I suggest you, for the day the engineer has to come, to set up any video camera that resumes the front door so you can be sure that the trickster won't get away with it this time. As Plusnet taking the part of the trickster, most likely it is also an accomplice, I will not continue the relationship with the latter. I believe that they generate more revenue with this sort of SCAM that the actual selling broadband. Since they are not willing to give me a full refund, is there anyone that knows how I can reclaim MY MONEY, MY MONEY back, please ?. I would rather give MY £ 49, that they ripped out off my pocket, to a charity than leave it to them. Thanks