Lost our internet connection , found the free Phone number for Plusnet & was pleased when an operator picked up after 15 / 20 seconds . The first operator was unable to fix the problem and I presume he passed me on to a more experienced guy . He was very patient even when I was unable to answer some of the more technical questions . But after some five minutes he got to the bottom of what was one of the more unusual problems with in there technical systems . Problem solved cheers guys , Maybe I was lucky , I hadn't wait long for an operator , the second guy had the ability to fix a more unusual problem & both personnel were very curteous , the operator even informed me that I might be paying more as my Broadband deal had expired and passed me to sales to renew if I wanted , which we did at a cheaper price . So for us it was win win