Plus Net E mail will not sync properly with Windows 10, so had to use P/N webmail . What a hopelessly slow and cumbersome system it is. Outdated and not nice to use. I am not massively technically minded, but I know what is bad....and this is just that. Yes, I know about other providers, but why should it be necessary, I do pay for a service. (Could not answer below question about reply times, because they never did reply. I had to ring them, about three times...all inconclusive). People were nice....but still inconclusive.