I was previously with bt never had a problem with my WiFi. Went to plusnet for a cheaper deal and we can no longer get a signal upstairs so unable to connect to anything. They sent an engineer because they said there was a fault on the line. The engineer said there was no fault. We have been with them 3 weeks and I can honestly say Its the worse decision i have made. If I terminate they have told me it will be £158 to get out of the contract.