Engineer visited after endless 'drop-offs' (ie no broadband). He declared everything was fine with my wiring, internal and external. But the router he had doubts about. Plusnet sent a new router, charged me £6.99 for delivery (which surprised me). Now they are charging me £65 because the router was 'out of warranty'. Did you know that your router has a limited warranty? Can this be right or fair?
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