No problems for 5 months, now been without phone and internet for a month. They have never called to update us when they have told us they would, we have always had to chase them. We keep on getting told three more days. Some polite customer service reps, others very rude. Either way it has not been fixed and they refuse to help us find other means as a stop gap. Requested 4G or to be swapped to fibre optic until the problem is fixed. They refused. We paid upfront for 12 months, what a mistake. When that ends (or maybe before as it could be 6 more months of no service) we will run and never come back! I advise you do the same.