I've just received my first order from Poetry. I had an initial problem with the order going through. My CC company saw them as a new (and suspicious) vendor and rejected the charge. I cleared that up with my CC then contacted Poetry through their Customer Care email address. I received responses all along the way to the work needed on their end to achieve a successful completion of the order. It took about 48 hours. My shipment arrived within about 5 days of placing the order which was amazing given that it takes some big US companies 2 weeks or more to get an order to me. The clothes are not inexpensive but what I received is beautiful and fits well. I would compare them to Eileen Fisher and I think they are better in price, quality and style. I'm really pleased and will be back online today to order a few more things from them for spring and summer.