I am 100% certain that the majority of the bad reviews for Poetry, on this board, are for the company called just, "POETRY". This is definitely a case of mistaken identity, as there is another company called "POETRY FASHION", and that is what I am reviewing. If I could give it 100 Stars I would. I started purchasing from them one year ago, and I couldn't be happier with the styles, fit & quality. A good portion of their knitwear is OVERSIZED, so my advice would be to size down on nearly everything if you don't like Oversized clothing. I personally love it, so I stick with my regular size. I am a very big Eileen Fisher fan as well, and I would put this on par with Eileen Fisher, in terms of sizing and quality, with Poetry Fashion, coming in on the lower scale of the price spectrum. I find that Customer Service is superb. The Associates are extremely polite and helpful, (much more than any place I purchase from in the USA), and the items come either next day, or two-day shipping to the US. They are all sent Fedex International Express. The returns are $6.00 per package, (this is around the going rate for US companies, as well. The returns go to Florida, NOT the UK, so your return is received and processed extremely quickly. I am so impressed with everything I have received, (except for a few items), that I would highly recommend everything about this company. The only negative remark I have to make is that they don't buy enough of each item, and things tend to sell out very quickly, and usually are not reordered, so it can be somewhat frustrating, but I guess if you snooze, you lose.....YOU MUST ORDER FROM POETRY FASHION. They are the best!