I have bought various items from Poetry and always been very pleased and recommended friends. However I recently bought a velvet dress for a wedding. Water spillage occurred and has marked it. They claim it is a luxury material. Well of course it is that is why it is bought for special occasions but one expects to be able to wear it more than once! I tried to put a negative review on their web site and they would not let me. £190 for a dress that can only be worn once is not good. I am very disappointed with customer service."