Really disappointed with your customer service. My mother bought me a Christmas present from you in the knowledge that it could be exchanged for something else if it wasn't right, as it clearly stated in your terms and conditions 'If you would like to exchange for something different from our collection, please call Customer Care'. I have tried to do this only to be told by Customer Care that your systems don't allow this. And when I asked if I could have a credit note or gift voucher as most other companies will do in this situation apparently your systems 'can't be manipulated to accommodate these requests'. So a note to customers - if you are thinking of buying something from Poetry as a present, think again as if it is not right you will be stuck in their rigid systems, despite what they say in their own catalogues.