When I called on the Tuesday I was assured the item would be posted on the Wednesday leaving the best chance for me to get it by Friday (to limit the amount of time the pool was used without the filter on) The filter could not run without the plug. When I followed up the tracking item on the THURSDAY I was told it hadnt been posted yet and would get it out. It reached the post office at 4.50pm Thursday and I received the item on the Monday. Disappointing that it hadnt been posted and appears to only have been posted as a result of me querying it. I ended up purchasing one from Melbourne on the Friday to allow the weekend to filter. I paid more in postage than the item was worth and appears the postage was the worst part.