I ordered a pool pad on 5/21/2020. Their website said most items ship in 48 hours. I even paid an additional $2.99 for rush processing. 10 days later I opened a help ticket to check status on my order. They replied the next day stating there was a delay and it should ship in 1-3 days. They also said I could attempt to cancel the order. I requested to cancel the order. I promptly received an email stating my reply was noted. I waited another 4 days. The order had still not shipped and I hadn't received confirmation of my cancelation. I requested to cancel a 2nd time. 3 days later I received an email stating they would put in a cancelation request but it generally takes 3-7 days. 6 days after my 2nd request to cancel I received a reply to my help ticket. Unfortunately, I was unable to log into the help ticket to see the response. I had to open a help ticket requesting help to view my previous help ticket. 28 days after my order was placed they responded by saying my order had shipped and gave me a FedEx tracking number. I was unable to install my new liner with out the liner pad. It was obvious from other reviews that I would get the run around from pooldeals.com so during the process of trying to cancel my order I ordered a simialr pad off of ebay and received it in 2 days. You will see my experience is pretty similar to many other pooldeals.com customers.