Pool Deals Reviews

Name: Pool Deals
Rating: 1.09

1.1 Rating 47 Reviews

2 %

of reviewers recommend Pool Deals

Company Reviews

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Metrics

1.1

Based on 47 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Pool Deals 1 star review on 26th July 2020

Disappointed

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a "Tidal Wave Solar Cover Reel (Invoice #5076321 on June 27, 2020. Never received it! Contacted twice. First response was Back Ordered. Second Contact they blocked me. and cannot get past the sign on screen. DO NOT ORDER FROM These SCAM ARTIST. They don't care what reviews they get as long as they get your money and not ship the items out.”

Helpful Report

Posted 3 years ago

“I ordered a 20' x 40' 12mil cover from them with the weights and after waiting 6 weeks I contacted them. I waited another month and wrote another letter to their online system; and they asked me if I still lived at the billing address so they could refund my money. I said, I want the cover, not the money. They sent the money! No explanation of why I couldn't get the cover. 4 months after I placed the order, the money was refunded.”

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Posted 3 years ago

“I ordered a pool winter cover and waited and waited and waited the pool is in Yonkers apparently they’re in Queens New York I could’ve driven 25 minutes to pick it up after didn’t show up for about 15 days I ordered from Amazon came in three days still have not received my pool cover as of this writing just got off the phone with Capital One they said I did not provide enough proof that I did not receive the pool cover total bull stay very far away from this company they’re scammers and thieves and shame on me for not following the directions but my capital one credit card I sent them all the bad reviews that they apparently required more information and their lack of communication was terrible As well they should’ve told me they needed more information when they didn’t get sufficient enough information bottom line is stay away from pool deals buyer beware”

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Posted 4 years ago

“Sent wrong size cover and will not give a refund if I send cover back”

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Posted 4 years ago

“I bought a Ray-Maxx Clear Solar Pool Cover from Pool Deals less than a year ago. It is falling apart. I contacted Pool Deals for support. I was told that I would have to contact the manufacturer. When I asked for the contact information, they refused to provide it.”

Helpful Report

Posted 4 years ago

“I order simply water bags which stated on site in stock and most orders ship in 48 hours. 7 days later nothing so contacted via email because this is the only way to and was told 7-10 days which i promptly stated wasnt indicated anywhere. Told them I need to close my pool and was told i can cancel your order with a 10% restocking fee for something that hasnt shipped or left their inventory. Hmmm? Followed up in 7 days and told give it the full 10 days which is now over 2 weeks additional i have left my pool open. SO unhelpful and they didnt care to offer any options or suggestions other than email us after 10 days.. Worst customer experience i have ever had and will not be placing an order with this company again...”

Helpful Report

Posted 4 years ago

“THIS IS A COMPLETE SCAM....I usually read reviews first but unfortunately I didn’t when I placed the order with this company. Ordered winter cover 9/11/20 and immediately received a confirmation number in addition to the company taking money out of my account the next day. It stated it would ship from the warehouse in 10-20 business days. I would then receive a confirmation tracking number. It has been more than 20 days with no shipping information provided and says it is still in warehouse. I contacted them via email, which by the way, is the only means of communication. No one answers the phone and you can’t leave a voice mail. After I requested a cancellation I received an email stating they will request it but can’t guarantee it in addition to charging a 10% cancellation fee. I have submitted a complaint with the Better Business Bureau and wasn’t surprised to see an F rating with nothing but complaints. Don’t make the same mistake I did.”

Helpful Report

Posted 4 years ago

“Order a pool cover 4weeks ago.. Still waiting. No answer even I call.. Goes straight to voicemail.”

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Posted 4 years ago

“Never have received closing pool kit. Called and sent customer invoices and basically told it takes 7-10 business days. Told them I wanted my money back and cancel order. Said it was hard to do since it has been processed. Ordered 30 days ago. Will be in contact with better business bureau. Do not order from them.”

Helpful Report

Posted 4 years ago

“Pooldeals.com is nothing more than a scam company. Stay away from these people Rae Kensington, and Albert Honeycutt are both incompetent unprofessional fools. They’re trying to scam me out of my money. They have now had possession of my money for several weeks. I’m filing a civil complaint, going to drag these dirtbags into court.”

Helpful Report

Posted 4 years ago

“I placed order on September 12...I received the order October 5..I ordered a tarp that was to be 9x9 screm..it is so paper thin...and took over 15 days to receive it...I will never but from them!!!!”

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Posted 4 years ago

“Ordered self drain cover. Received wrong cover no drain. Supposed to have free close down chemicals with order. Was told they were out. Wouldn’t send right cover. Still four months later haven’t received my clips that are paid for. Worst company ever. That Albert Honeycut you talk to is a complete rude idiot. Never order anything from this company. Completely a scam y’all”

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Posted 4 years ago

“Waited 6 weeks for order with no luck getting in touch with them so I decided to let my credit card company know my issue..Customer service is a joke they never answered the phone so because of this I had to place my order with pool loc which is a legitimate company to deal with...Stay away from pool deals they are a joke and a disgrace to the public”

Helpful Report

Posted 4 years ago

“Do not buy from this place, I am a CPO and have never dealt with a company that is so rude and sarcastic in there service. Products are also not as advertised. Customer service is terrible”

Helpful Report

Posted 4 years ago

“Don't order anything from this company you will have problems first I ordered a pool winterize kit I paid for express delivery it come well over a week later then the kit was not complete I complained and was spoken to with rudeness and unhelpfulness basically telling I was lying and had what I ordered with much arguing I had just had enough I have reported this scamming company and advise people to avoid it and it's sister company pool zone”

Helpful Report

Posted 4 years ago

“the absolute worst quality solar pool cover. I ordered their "heavy duty" blue/silver. The thickness is not 15 ml/heavy duty. The bubbles are tiny and barely support the cover. The bubbles break if you barely touch them. Overall a horrible product of very poor quality. After two weeks, I've already ordered a replacement from another company. TERRIBLE QUALITY”

Helpful Report

Posted 4 years ago

“I can’t get any help. new ticket does not work. Calling don’t work this company sucks. Dont buy from pool Deal if you need something within a month you won’t get it.”

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Posted 4 years ago

“If i could give zero stars, I would. This has got to be the absolute worst experience I have ever had with any company ever. I ordered a pool, filter, and everything else I needed to set up a pool for the first time. Everything I ordered showed to be in stock and would ship within a week. 3 months later and many angry messages back and forth, I have received all of the things I ordered except the pool and filter. They kept telling me that it was delayed a few weeks. After those few weeks, it happened to be delayed another few weeks. While all this was happening, they were shipping the extra stuff I had ordered. Liner, cleaning supplies, wall foam, etc. About $1000 worth of supplies. Now that they've sent me everything else, and will not let me return them, they canceled my pool and filter without me asking. So now I've got a ton of stuff for a pool I don't have. I have a feeling that was their plan all along. Get me the extra stuff knowing that the pool wasn't coming. Then cancel the pool. Pretty underhanded stuff. Do not do business with these people. I wish i had done my due diligence before I did. Absolutely makes me sick that companies like this exist in the US. I have filed a complaint with the BBB.”

Helpful Report

Posted 4 years ago

“Awful, bad service, no answer, never delivery the product. I ordered pool ladder on July 7th, they have mark as in stock with shipping in the following 1-3 days. At July 15th I emailed asking for the status of the order or tracking number. They said the producT my will be ship in the next 7 day. 10 days later I emailed them again and they said if I want they can cancel the order or wait other 7 -10 days. I was already upset and I told them if the product will be delivery for sure in the next 7-10 days I will wait. That was 15 days ago. They never reached to informed any delays. I contact them today and let them know that I need a cancelation since they never delivery the product. They responded that they will apply for cancelation, and that may take 3-7 days, I also asked why they are lying about the product in stock and the shipping date And he said you asked for cancelation so I don’t have to answer that. Albert Honeycutt was the name that appears as a representative. Complete awful. I don’t have my money back yet.”

Helpful Report

Posted 4 years ago

“Pool cover only lasted 6 months. Started shedding plastic from top and bottom started deteriorating and ripping. Told by Pool Deals to contact the factory, yeah right. Bad product, avoid ordering from this place.”

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Posted 4 years ago

Pool Deals is rated 1.1 based on 47 reviews