Pool Deals Reviews

Name: Pool Deals
Rating: 1.09

1.1 Rating 47 Reviews

2 %

of reviewers recommend Pool Deals

Company Reviews

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Metrics

1.1

Based on 47 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Pool Deals 1 star review on 26th July 2020

Disappointed

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a pool winter cover and waited and waited and waited the pool is in Yonkers apparently they’re in Queens New York I could’ve driven 25 minutes to pick it up after didn’t show up for about 15 days I ordered from Amazon came in three days still have not received my pool cover as of this writing just got off the phone with Capital One they said I did not provide enough proof that I did not receive the pool cover total bull stay very far away from this company they’re scammers and thieves and shame on me for not following the directions but my capital one credit card I sent them all the bad reviews that they apparently required more information and their lack of communication was terrible As well they should’ve told me they needed more information when they didn’t get sufficient enough information bottom line is stay away from pool deals buyer beware”

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Posted 3 years ago

“I bought a Ray-Maxx Clear Solar Pool Cover from Pool Deals less than a year ago. It is falling apart. I contacted Pool Deals for support. I was told that I would have to contact the manufacturer. When I asked for the contact information, they refused to provide it.”

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Posted 3 years ago

“I order simply water bags which stated on site in stock and most orders ship in 48 hours. 7 days later nothing so contacted via email because this is the only way to and was told 7-10 days which i promptly stated wasnt indicated anywhere. Told them I need to close my pool and was told i can cancel your order with a 10% restocking fee for something that hasnt shipped or left their inventory. Hmmm? Followed up in 7 days and told give it the full 10 days which is now over 2 weeks additional i have left my pool open. SO unhelpful and they didnt care to offer any options or suggestions other than email us after 10 days.. Worst customer experience i have ever had and will not be placing an order with this company again...”

Helpful Report

Posted 3 years ago

“THIS IS A COMPLETE SCAM....I usually read reviews first but unfortunately I didn’t when I placed the order with this company. Ordered winter cover 9/11/20 and immediately received a confirmation number in addition to the company taking money out of my account the next day. It stated it would ship from the warehouse in 10-20 business days. I would then receive a confirmation tracking number. It has been more than 20 days with no shipping information provided and says it is still in warehouse. I contacted them via email, which by the way, is the only means of communication. No one answers the phone and you can’t leave a voice mail. After I requested a cancellation I received an email stating they will request it but can’t guarantee it in addition to charging a 10% cancellation fee. I have submitted a complaint with the Better Business Bureau and wasn’t surprised to see an F rating with nothing but complaints. Don’t make the same mistake I did.”

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Posted 3 years ago

“If i could give zero stars, I would. This has got to be the absolute worst experience I have ever had with any company ever. I ordered a pool, filter, and everything else I needed to set up a pool for the first time. Everything I ordered showed to be in stock and would ship within a week. 3 months later and many angry messages back and forth, I have received all of the things I ordered except the pool and filter. They kept telling me that it was delayed a few weeks. After those few weeks, it happened to be delayed another few weeks. While all this was happening, they were shipping the extra stuff I had ordered. Liner, cleaning supplies, wall foam, etc. About $1000 worth of supplies. Now that they've sent me everything else, and will not let me return them, they canceled my pool and filter without me asking. So now I've got a ton of stuff for a pool I don't have. I have a feeling that was their plan all along. Get me the extra stuff knowing that the pool wasn't coming. Then cancel the pool. Pretty underhanded stuff. Do not do business with these people. I wish i had done my due diligence before I did. Absolutely makes me sick that companies like this exist in the US. I have filed a complaint with the BBB.”

Helpful Report

Posted 3 years ago

“Awful, bad service, no answer, never delivery the product. I ordered pool ladder on July 7th, they have mark as in stock with shipping in the following 1-3 days. At July 15th I emailed asking for the status of the order or tracking number. They said the producT my will be ship in the next 7 day. 10 days later I emailed them again and they said if I want they can cancel the order or wait other 7 -10 days. I was already upset and I told them if the product will be delivery for sure in the next 7-10 days I will wait. That was 15 days ago. They never reached to informed any delays. I contact them today and let them know that I need a cancelation since they never delivery the product. They responded that they will apply for cancelation, and that may take 3-7 days, I also asked why they are lying about the product in stock and the shipping date And he said you asked for cancelation so I don’t have to answer that. Albert Honeycutt was the name that appears as a representative. Complete awful. I don’t have my money back yet.”

Helpful Report

Posted 3 years ago

“I bought a new pool hose, vacuum head and pole from Pool Deals 22 MAY 2020 paid for then did nor receive until 18 JUN 2020, when attempted to use the hose would not stay on vacuum head, I have had a similar setup for the last 15 years and never had an issue where the vacuum hose did not stay on. Pool Deals "Albert Honeycutt" try to tell me the pool pump can't have enough vacuum and that's reason they the hose doesn't stay on and I called BS, he then stated "Your next step if your pump won't keep it together is to get a band clamp" I will not be purchasing anything any more from PoolDeals.com”

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Posted 3 years ago

“Rather than to put a very long story here I will just say STAY FAR FAR AWAY FROM THIS RINKY DINK COMPANY. WORST ONLINE PURCHASE I EVER MADE AND THESE PEOPLE SHOULD BE PUT IN JAIL!!”

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Posted 3 years ago

“Sorry I ever ordered anything from them I should have read all the post first”

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Posted 3 years ago

“Horrible experience if it let me select zero stars I would have. I ordered pool stairs on 5/24/2020 and paid the extra fee to expedite the order. 2 weeks went by and nothing. It has now been 5 weeks. I have been charged and have not received the item. They don’t answer calls only online chats to which they respond “this is a non returnable purchase and I agreed to there terms and conditions” I did not agree to pay for something I did not receive but they don’t seem to care and will not refund my purchase that was never received”

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Posted 3 years ago

“Horrible customer service. Delivered the solar cover - it took 3.5 weeks to arrive. No drains. Company won't refund the cost of the drains. Opened a charge dispute with CC company. don't order from this company unless you want to be frustrated. Reggie needs to go to the Disney school of customer service.”

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Posted 4 years ago

Pool Deals is rated 1.1 based on 47 reviews