Awful, bad service, no answer, never delivery the product. I ordered pool ladder on July 7th, they have mark as in stock with shipping in the following 1-3 days. At July 15th I emailed asking for the status of the order or tracking number. They said the producT my will be ship in the next 7 day. 10 days later I emailed them again and they said if I want they can cancel the order or wait other 7 -10 days. I was already upset and I told them if the product will be delivery for sure in the next 7-10 days I will wait. That was 15 days ago. They never reached to informed any delays. I contact them today and let them know that I need a cancelation since they never delivery the product. They responded that they will apply for cancelation, and that may take 3-7 days, I also asked why they are lying about the product in stock and the shipping date And he said you asked for cancelation so I don’t have to answer that. Albert Honeycutt was the name that appears as a representative. Complete awful. I don’t have my money back yet.