This last experience is the last straw and I am taking my regular business elsewhere. So here's what happened: 1. Order placed for 4 Funko's 2. Dispatched from USA 3. No updates for 17 days 4. Yodel are the UK designated delivery partner. 5. Yodel have no idea about this parcel(it's probably still in UK customs). 6. Contact to Popinabox - told to wait longer. 7. When prompted 2nd agent raised to 'thr courier team'. No response in promised timeframe. 8. Finally agreed items are lost 20 days after posting. Offered refund. 9. Refund accepted but asked for compensation as this is not the first time. 10. Refund sent but completely ignored request for compensation with clearly templated response. 11. After complaining again offered £5 gw gesture. However find out the refund that morning cleared minus the delivery cost!!!! 12. Refuse £5 gw and requested £3.99 delivery costs to be refunded again. 2nd request for manager contact and/or official complaints process. 13. Templated response from Wonga about only the refund. Completely ignoring complaints/escalation request. 14.Taylor 'discusses' with his manager to offer £10 gw credit. Declined and advised to close case and I will do my business elsewhere. 15. Finally Kessy says she is passing this case to the Customer Relations Team and they will be in touch within 2 working days. That was 12th July. They have not been. In short if your items go through smoothly at customs you may never experience this. However having used this company many times in the past I can say for sure if and when something goes wrong for a regular purchaser, having to deal with their customer service like dealing is an Olympic Gold winning team for incompetence. To pay your staff to ignore what a person writes and send back templates is shame on you popinabox.co.uk . You need to get better trainers in and improve your complaints policy. Shambles!!