Pop In A Box Reviews

Name: Pop In A Box
Rating: 1.14

1.1 Rating 183 Reviews

3 %

of reviewers recommend Pop In A Box

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1.1

Based on 183 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat

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Pop In A Box 1 star review on 11th January 2023

Anonymous

Pop In A Box 1 star review on 19th October 2022

D.reeve

Anonymous

Anonymous // 01/01/2019

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“Fraudulently used my stored credit card details to make an unauthorised payment for a product that I did not order. I have taken the matter up with my credit card company. I would not recommend using this awful company.”

Helpful Report

Posted 1 year ago

“I ordered Cowboy Bebop Pop Figures back in August 2022 as a pre-order releasing the following month. I didnt get any confirmation from the company October and didnt get a delivery date til December. The delivery got postponed and postponed multiple times and now I have just been told that its coming in April ( last month). Terrible company please do not buy from this company seek another website!”

Helpful Report

Posted 1 year ago

“Ordered a Pop back in July. Had to keep on enquiring on where the order was, only for them to keep postponing it. Only today have I been informed (after enquiring for what feels like the 100th time) that they're currently out of stock. An absolute joke”

Helpful Report

Posted 1 year ago

“Preordered stranger things funko pops. Never ever sent out. Then they cancelled due to no stock. Awful let down for pre orders. Managed to buy from elsewhere in the end. Amazon still have loads available to buy now. And yet piab still haven't sent the ones they didn't cancel. Almost a year ago I preordered lmao. Rubbish. Stay clear”

Helpful Report

Posted 1 year ago

“Truly the most incompetent customer service team ever. Most likely a ploy to refuse refunds. I have and order from OVER 2 YEARS AGO, still uncompleted. I have tried to cancel this and get a refund. When you message the customer service team it’s like they ignore all previous messages to stop progress. They also insist they do not take payment until dispatch which is utter lies, do have bank statements ready because they will do anything to refuse refund. Finally got them to process a refund which supposedly would take 3-5 days and shocker, didn’t happen so I asked for an update and they act like this never existed. DO NOT ORDER FROM THESE SCAMMERS. THEY TAKE YOUR MONEY AND GIVE YOU NOTHING AND ARE RELUCTANT TO REFUND YOU.”

Helpful Report

Posted 1 year ago

“Pre-ordered a limited edition item back in August last year. I've been very patient waiting for it to arrive since it would depend on them receiving stock for me to. Should have been delivered in November but I did not hear anything. I was told in December they were sorting my order with a matter of 'urgency' and I should receive it in no time. I finally messaged them yesterday for an update, at which point they cancelled my order and apologised or any 'inconvenience'. I messaged them to find out why was it cancelled and more importantly why they did not do this earlier instead of waiting to hear from me. I just got back that they no longer stock it and sorry for any 'inconvenience'. I can't get the item now since it was limited edition, but they do not care about that. They just list it as an inconvenience and ignore the unprofessionalism of their company. I would warn people to not pre-order any items from this site of you actually want it to arrive”

Helpful Report

Posted 1 year ago

“Would give negative if I could. Pre ordered the Blink-182 30th anniversary collection in August 2022, and they still haven’t arrived in January 2023. They’re “out of stock” on their website despite the fact I pre ordered them, others were able to buy them yet I received nothing.”

Helpful Report

Posted 1 year ago

“They misrepresented the picture of the Yelena Pop on their website. Picture was of Yelena without a helmet. Received a special “chase” edition one with a freaky looking helmet on. Was for my daughter who was really sad—especially after she saw how freaky it looked. They wouldn’t do anything about it and said it was not misrepresented. Was hard to get through to them as well—overall Very poor customer service.”

Helpful Report

Posted 2 years ago

“Would absolutely never again use or recommended at all. The delivery dates and stock levels are always super sketchy. Final straw was pre-ordering two Pops well in advance. Heard nothing until I was told they had them and they were in their way. Release date then passed with no update or response, then have a message to say they canceled them with no explanation. In that time I could have got them somewhere else but will now have to pay a premier.”

Helpful Report

Posted 2 years ago

“What a horrible website, I bought to scarlet witch Funkos back in may so literally half a year ago. One was a pre order so I didn’t think about that one but the other one was not, so it said on the website it was sent out in June and I even checked on the progress and it said it was on its way. Then I suddenly get an email saying they cancelled the pre order that I had been waiting for. I never collect funkos anymore but I really wanted those two. And they appreciate how frustrating it is, well I don’t! Like don’t have pre order as a thing if you can’t give everyone what they ordered! Like I would have not cared as much if I don’t se how many people have the same problem as me”

Helpful Report

Posted 2 years ago

“I placed a Pre-order for a certain Funko Pop back in July, but I discovered that other sites were selling it in November, the month it should have been shipped to me. Today I queried my order & first was told I would have it shipped to me "When it comes back in stock, at the end of the month", so I asked 'Why was it not sent out when it came in stock straight away?', to then quickly receive an email from them telling me "they had CANCELLED my order, as it was out of stock & would NOT be getting it back in". To say I'm furious is an understatement, as this was pre-ordered to be a surprise for an avid collector, who I know wanted this for her collection. I was offered a discount in future "in stock" items, but I won't be going back. I have now been left having to track down this particular Funko Pop, which I know I will have to pay well above the retail price. Oh' & to top things off I have to wait 3-5 days to get my money back, when they got it off me straight away.....why? So take my advice & DO NOT think about trusting Pop in a Box with your orders, as you might be left waiting months, just to be let down like me!”

Helpful Report

Posted 2 years ago

“negative star if possible!! this store is TRASH!! my order was cancelled 3x in a row! why accept pre-order when you can't fulfill it!!”

Helpful Report

Posted 2 years ago

“I would leave 0 stars if possible. I placed an order on 10-22 and have been fighting with these people since then . No package and no refund. Keep sending me emails saying they are taking care of problems and they have done absolutely nothing.”

Helpful Report

Posted 2 years ago

“Order from what is now 2 years ago still not in stock or a date to when will dispatch - asked for refund on order as took money even your pre order and not in stock and jsut get reply we cannot give a date for the item to be sent do you want to cancel! Replied again yes as per first message and then they jsut ignore - 5 times now! DO NOT USED THIS COMPANY they are just scammers”

Helpful Report

Posted 2 years ago

“Me and My bf are pop collectors and we found this website and thought wow this will be great. Ordered the first time , got my pop no problem. After that everything went to downhill. I ordered 3 separate times trying to give them the benefit of the doubt but no! They are horrible! The delivery is always an issue, customer service is an issue , refunds are an issue. Everything about this site is garbage. I left reviews anywhere I can find to this website. DO NOT BUY FROM HERE”

Helpful Report

Posted 2 years ago

“How the heck is this company still selling on the Internet? Had 2 emails know saying they are refunding me ,?still no refund they owe me £69.99 a d I want it back”

Helpful Report

Posted 2 years ago

“Please do not buy from.this company I ordered a mini backpack £69 of them plus £5.98 next day delivery, no delivery, they refunded my postage put no bag ,they just keep fobbing me of ,saying. Only will be back in my account in 3 to 5 days , AVOID I just wished I had read the reviews before I ordered of them”

Helpful Report

Posted 2 years ago

“I preordered a Pop in June and in August I messaged them to say I'd seen it for sale on the high street when would they despatch my order and was told September 29th. On 5th October I contacted them for them to tell me it's out of stock. They still have my money too that I paid them in June. Pretty sure they're a scam company”

Helpful Report

Posted 2 years ago

“WARNING!!! Do not buy from these people. They have the worst customer service. The are always having "price" glitches. They cancel orders with no notice. They are the worst company to deal with when it comes to POP's.”

Helpful Report

Posted 2 years ago

“They'll take your money and send you nothing. And do nothing to help you.”

Helpful Report

Posted 2 years ago

Pop In A Box is rated 1.1 based on 183 reviews