Truly the most incompetent customer service team ever. Most likely a ploy to refuse refunds. I have and order from OVER 2 YEARS AGO, still uncompleted. I have tried to cancel this and get a refund. When you message the customer service team it’s like they ignore all previous messages to stop progress. They also insist they do not take payment until dispatch which is utter lies, do have bank statements ready because they will do anything to refuse refund. Finally got them to process a refund which supposedly would take 3-5 days and shocker, didn’t happen so I asked for an update and they act like this never existed. DO NOT ORDER FROM THESE SCAMMERS. THEY TAKE YOUR MONEY AND GIVE YOU NOTHING AND ARE RELUCTANT TO REFUND YOU.