A Law breaking US company, posing as a UK one Disgusting service. I work for a mail order company and knew after a few days of my order not showing there was an issue. Turns out items ship from the US with a company called trakpak yet no tracking number. I tried to cancel my order with 14 days once i found this out and was told i was unable to cancel my order as the item had shipped, yet there was no proof of this. Violated my consumer right by refusing to cancel the transaction unless i shipped back an item that failed to arrive, refuse to refund until 20 days has passed as that's when they deem something as missing. The Distance Selling Regulations say that goods must be delivered within the time frame you agree with the seller which stated by the company is 3-10 days. A company willing to the break the law in order to screw over customers. Avoid at all costs