This is one of the worst customer service experiences I’ve ever had. All for a phone case that probably cost 20 cents to make and costs $40. I ordered on 7/16 and noticed a few hours later it somehow had the wrong shipping address. I admit fault by not reviewing the order although that’s never happened to me before since I haven’t lived at that address in over a decade. Anyways, I reached out to PopSocket through their website a few hours after the order was placed. I was hoping for a resolution. Instead, I got an email on 7/17 from Marion, customer advocate manager, starting with an intro with the usual corporate response but also stating “Your order has been processed too far for us to change the address”. It’s been roughly 24 hours. The other options were to either retrieve it from the wrong address or hope the people who live there return it back to PopSocket unless it gets shipped back on its own. Are you kidding me? It’s 2025 and there’s no process in place for this? I can’t imagine I’m the only person that’s done this no accident. The best part is I didn’t receive a shipping confirmation email until 7/21. Based on when that shipping confirmation email came in, it seems crazy to me there is literally no way to stop or correct it on their end beforehand. I reached out to USPS and had to pay an additional $27 for package interception and go pick it up at a post office instead. Why did I pay $27? Because there was a high chance I wouldn’t be able to get it from the previous address, which means I would be out $40 anyways. I’ve been on customer service side of things for most of my life and I’m currently a senior / lead in a customer facing role. I would never present the options that were listed to me in that email. We also have this scenario happen with customers at my job and we have a few work arounds because of how often this happens. We didn’t use to, but due to the increased volume of this happening my company pivoted and put systems in place to mitigate issues for all parties involved. I will NEVER buy from this company again. $40 for a piece of plastic and this is the type of customer service you receive. Insane.