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PopSockets Reviews

1.5 Rating 13 Reviews
15 %
of reviewers recommend PopSockets
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Anonymous
Anonymous  // 01/01/2019
My Popsocket Broke and I went to Bell Mobility where I bought it. Was told to contact the company directly. I sent an email and the next day they got back to me. Gave me a $40.00 credit ( the cost of mine) and free delivery. Very impressed with the warranty. Now I got to wait for my new one.
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Posted 1 week ago
It took over a month for my popsocket wallet to ship. They sent an email saying they would refund it for the trouble. It's been over 2 months and they have totally ghosted me without the refund. What a scam.
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Posted 1 month ago
First of all, my items were sent ‘signature required’. Perhaps this is the norm, but I happened to be out of town for 2 weeks so my local UPS store returned it to Popsockets. (Signature required…really? For 3 items made of plastic?) I will say the customer service rep was kind when I contacted him to explain and ask for my order to be re-shipped. It took another 6 days to receive my order. By now it had been 4 weeks since I placed my original order, so I decided to buy only a popwallet from Amazon; that took 2 days. As others have said, the ONLY way to communicate with customer service is via email, and responses take at least one day. Even worse, in order to return items you must give a reason for your return in addition to a photo of the item. Finally, the company does not provide return labels…you’re on your own. I enjoy using the magsafe pop grip and pop wallet, but I won’t order from the company ever again. Not worth the aggravation.
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Posted 2 months ago
Horrible customer service. Was told 24-48 hours its been 6 days not even shipped.
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Posted 6 months ago
Wish that I could give negative stars. Did not receive what I ordered. They had actually sent me a email with the picture of what I ordered and it was correct. Not at all what I received. Customer service is a joke. Basically said nothing could be done. Then would not answer any more inquiries. No way to actually speak to someone. Phone numbers provided lead to dead ends. Never again. Worst customer service ever. Waste of a significant amount of money for me.
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Posted 6 months ago
The phone case material is so smooth it makes it easier to drop your phone
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Posted 1 year ago
Terrible "service". No way to call or email, only an online form. Got confirmation emails on my order and nothing seemed legit. The "Tracking number" had no link to a site and just referenced some Hermesworld which I have never heard of. Cant find any information to see what happened to my order that was supposedly delivered. When I contacted customer service they said "Oh, maybe we can send you a replacement" and then gave me a completely wrong address in the wrong country. Its very frustrating and if not resolved soon I will report as fraud as it seems very fishy!!
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Posted 1 year ago
Terrible product for how much they charge. So flimsy and poorly made. The grip didn't even last a day. Plus they steal smaller designers designs. Customer service is appalling. Honestly don't waste your money. There's better made and cheaper products out there from smaller businesses I.e on etsy.
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Posted 1 year ago
Would not send me the confirmation code for my payment. I used my other card and it did not even ask for a payment. Also I’m here’s no way to track you package? Not to be inappropriate but this website could use some updates
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Posted 2 years ago
Horrible customer service. Please don’t buy from this place because they are needing money more than any other company. I ordered a popsocket that didn’t even want to stick to my case and asked for a return. I was interrogated like no other by asking to take pictures of their adhesive, my own phone case, define if it’s silicone or not for $16. I finally was fed up and told them to keep my donation because they apparently are needing the $16 more than I do. They will make it extremely difficult to return anything. Stay away. You have been warned as of 12/28/2020. Rep was Jonathan.
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Posted 4 years ago
Horrible customer service. Please don’t buy from this place because they are needing money more than any other company. I ordered a popsocket that didn’t even want to stick to my case and asked for a return. I was interrogated like no other by asking to take pictures of their adhesive, my own phone case, define if it’s silicone or not for $16. I finally was fed up and told them to keep my donation because they apparently are needing the $16 more than I do. They will make it extremely difficult to return anything. Stay away. You have been warned as of 12/28/2020. Rep was Jonathan.
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Posted 4 years ago
Horrible customer service. Rude and not cooperative.
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Posted 4 years ago
Popsocket wanted as a birthday gift, loads of designs, quick delivery and my boy was very happy with his gift!
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Posted 7 years ago
PopSockets is rated 1.5 based on 13 reviews