*Disclaimer* situation is ongoing... This company are unbelievably bad. They have promised to connect my Dad (a vulnerable adult) at his new address. Lo and behold, he's moved into the new address and they have said it will be 2 months before he will be connected. When I flagged this as being unreasonable, I was told it was the fault of OpenReach. My Dad's contract is not with OpenReach, it is with Pop Telecom therefore, it matters to us not one dot what is causing the delay. If there are breakdowns with their contractors, it is for Pop to sort this out. Furthermore, during one conversation on the phone to customer services, when told I could not make a verbal complaint over the phone, and instead needed to 'send an email' complaint, with the reason being that I have a dexterity disability, a member of staff laughed. Both my husband and my Dad were in the room at the time and the call was on loudspeaker. Our jaws dropped in disbelief. I have dictated a strongly worded email about what we believe to be multiple breaches of contract under the Consumer Rights Act 2015, as well as the Equality Act 2010 and have sent this straight to the directors. Still waiting to hear back...