“They don't deserve a single star! This company makes up bills & has stolen from a vulnerable adult on 3 occasions!!!
Landline Assurance & Router Assurance appeared as charges on the bill even though I had stopped them from the start of the contract. So they have currently stolen that money!
I manage my Mother-in-law's account as her husband very recently passed & she, unfortunately, has end-stage dementia. So I get the bills to my email, that's how I know they added the charges that I had specifically canceled.
Then today they made up a £192 bill for an engineer visit to get the broadband working from the start as there was a problem with the box outside. They underhandly delivered this paper letter to her house!
It was said that if there wasn't a problem this would only be £20 charge but there was a problem outside & the engineer said that there wouldn't be any charges!
To magic a £192 bill (especially 3 months on from the start) is a clear theft & directly delivering it to the house is beyond unbelievable!
They have caused a great deal of stress to a grieving widow.
Avoid this sad excuse of a company AT ALL COSTS!”
“TERRIBLE company. Whatever you do, DON'T use Trustpilot, POP telecom abuse the system and get negative reviews taken down.
This company is just a bunch of criminals who want to be given money without providing what they promise. I went WEEKS without internet and when I finally decided enough was enough and to use another company they tried to steal money from my account without permission.
In short, this company is a bunch of theives who can't provide internet.
Criminals.”
“Don't Use This Company!
Had multiple line faults with no internet access.
They then charged me £192 for a £1 cable which took 30 seconds to fix. (My own cable incidentally - not even a new one).
Don't be fooled by the small discounts they offer - overall value for money is much more important and you can find this with ANY other company.
Customer service is rock bottom and management can't be bothered to actually talk to customers!!”
“I reported my service was down to POP Telecom & it took 9 days to reinstate it. Scheduled days for the work were advised but further delayed without any communication from POP. Their customer service is non-existant & they're ready to blame BT Open Reach for their failures. I got sick of doing all the chasing. I asked one of their supervisors to let me know if there was any change but she didn't bother to contact me as promised. All in all a shambolic experience. POP may be cheap but so is their customer service. I was run round the block & they even sent me an email 3 days after the line was fixed, claiming they were working on my fault.
From bad personal experience, don't use them if you have a choice”
