Never order from them. Two years ago, I ordered 584 tiles for a total £3200 bill. The online product description and photograph say (and still say 2 years later) the tiles are GREY. On delivery the contractors called to let me know they had received BROWN tiles. Porcelain superstore left the tiles onsite, then never refunded in full!! Unbelievable. And it costed me £250 of labour to manage those unwanted tiles. On delivery I contacted Porcelain superstore. Although the products didn't match the order, they refused to instruct the delivery man to cancel the unloading. Our contractors were left with all the tiles and had to manage them. This costed me £250 of labour due to the number of tiles and their weight. We had to order new tiles. Porcelain superstore never refunded the order in full. On top of that, unpleasant customer service!