Ordered £1,200 of tiles. Delivery day offered for 2 days after ordering. Immediately after ordering, we were told the majority of the tiles were not in stock despite being able to select delivery in 2 days time (website said they were in stock). Over the following two weeks they repeatedly lied about when we could expect delivery, knowing we would cancel if they have an honest delivery date. At one point we were told by a customer service agent that they would come in a few days whilst the founder himself later confirmed they weren’t even in the UK. I ended up having to collect the tiles myself from a pallet delivery depot, 18 days after ordering. And we had to order the size we didn’t want, because they were unable to locate the ones we originally ordered. The founder eventually offered a half hearted apology and significant refund for the trouble. Obviously after that email we never heard from them again and received no refund. I am reporting this company to Trading Standards and strongly recommend you do not purchase tiles from them.