Avoid this company. Should have known it would be hard work dealing with them since they don't make it easy to find a phone number for them and when you do call there's no answer. Placed an order for next day delivery... Took the day off work and no one showed. Called them and surprisingly someone answered and there was no apologies just a promise that they would arrive the best day. Cancelled my plans to wait in a second day and again no-one showed and no answer to my many calls and emails. Disgusting service.
Helpful Report
Posted 3 years ago
Hi Mona,

Thank you for your review.

Unfortunately during the time of your order we were having issues with our delivery company, which was very much evident during the delivery process of your order.

Our customer service team were only passing on the information which they were told from the delivery company at the time. Fortunately we have now moved over to a much more reliable company so problems experienced during your order shouldn't happen in the future.

I can see a full issue was issued immediately on your order.

Once again, please accept our apologies. If you decide to return we can offer you 15% off any future orders as a gesture of goodwill for the inconvenience you have received.

Kind Regards

Customer Service Manager
Posted 2 years ago
Porcelain Superstore is rated 4.61 based on 370 reviews

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