I ordered Casablanca tiles with lots of vibrant colours and more expensive, but was sent Taco which are more earthy colours and cheap. I contacted the seller , but A said although my order clearly says Casablanca tiles and the boxes arrived in Taco tiles boxes and completely different colours, I would bare the cost of return. I also explained that my builder has to use them immediately hence how inconvenience is the whole situation, he would not return them nor part refund although it is the wrong product. I had to use some of the more colourful ones, which were few, and bought some more from someone else... Awful service.