Unfortunately, I have to echo what many other reviewers have said about the delivery service. I paid £30 for their named day delivery (cheapest option available!) and the delivery was missed and Porcelain Superstore has refused to refund me. The courier delivered the tiles on the named day to my neighbour. They didn’t attempt to deliver to my house – just handed it to the neighbour’s builder. They didn’t leave a slip to say where it was. Spent hours trying to locate the package given Porcelain Superstore said it had been delivered. It seems the courier didn’t bother to read door numbers. Asked for a refund on delivery costs since my contract is with Porcelain Superstore (not the courier) and was only offered 50%. Pointed out that legally they should refund me the whole amount since the contract was breached and their customer service manager sent me several emails refusing to do so and not actually acknowledging the real problem, just stating it wasn’t their fault. Well, it certainly isn’t my fault either… Buy with great caution from this company. They do not respect the law and they do not place any emphasis on customer service. Would recommend other online companies such as walls and floors who are eager to help and deliver when they say they will.