I have been an active and loyal Poshmark user for years, both as a buyer and a Five-Star Seller with outstanding reviews. The past 12 months alone, I have generated nearly $10k in sales and spent thousands purchasing items through their platform. My sale and purchase have directly helped Poshmarks profits, making me a valuable member of their marketplace Despite my loyalty and financial contributions, I recently experienced a failure in their Buyer Protection Policy, which raises serious concerns about their accountability and fairness. I purchased a high-value item through Poshmark's authentication process, only to receive it damaged-despite the original seller showing it fully intact before being sent for verification. The item was repackaged perfectly by Poshmark HQ, proving the damage occurred under their oversight-not in transit and not due to the seller. Poshmark claims to protect buyers when items arrive not as described, yet when I attempted to resolve the issue, they denied responsibility, disregarding clear evidence that the damage occurred during authentication. Instead of assisting buyers fairly, Poshmark's dispute resolution process favors their own internal decisions, forcing users to either absorb financial losses or seek external solutions. While I have spent and earned thousands of dollars on this platform, buyer protection should apply to everyone-regardless of how much they make or spend. Every user deserves fair treatment, accountability, and transparency, yet Poshmark's inconsistent enforcement of its own policies leaves buyers vulnerable when disputes arise. Poshmark has the potential to be an excellent marketplace, but until they prioritize fairness, transparency, and accountability, I cannot recommend them with full confidence-especially for high-value transactions. If Poshmark doesn’t address these issues properly, I, along with my friends, family, and referrals, will consider alternative platforms that truly stand behind buyer protection.