I was warned that the delivery could take 20 days and I knew it was close to that time and I had not had any update so I phoned to enquire. The person who answered the phone was somewhat surly and informed me delivery was 20 days, it transpired that I had only waited 19 days. He said he would check with his assistant and get back to me. By the afternoon I hadn't heard anything so I phoned again to be told delivery was expected but that I could cancel if I wished. I didn't cancel and the post box arrived this Friday. It looks a good sturdy box just what I wanted. I have to say that I could only recommend this firm if you are not in a hurry and you don't expect excellent customer service.