Lisa
DELIVERY MAN DELIVERED TO THE WRONG PERSON ( Signature parcel!!!) I have received a text today from post office saying " Your item is coming today. If nobody's home, we'll leave it at your address - as long as there's a safe place. Tracking details: https://mypo.st/Y_79I2N3kDU." So I have stayed home all morning waiting for my parcel. Around 9:39am I received a text saying my parcel has been delivered which I still haven't received so I called my nearest post office and was told to call customer service because they can't do anything about it. The staff who delivered my parcel works at my nearest post office. I was also told my parcel has been signed under a different signature and different name. Called customer service and spoke to Jacinta and was told someone will give me a call and was told they'll investigate and gave me a case number. They could have sent someone back to the location to get my parcel back TODAY because my parcel could have been opened by now by someone else. This matter should be treated as urgent on the day and the only way to save my parcel is only today. The staff who has wrongly delivered my parcel needs to be evaluated by the company. My parcel is expensive which required signature, how can he make this mistake?!?! What will happen now??? I still haven't received any calls or email from anyone. I no longer feel like there is a chance I can get my parcel back and this is all the delivery man's fault!!! It took me more than 1 month to wait for this parcel and in my parcel there are multiple gifts from different friends. What horrible service! You guys could have given me atleast the person's house number so I could have gotten it back myself but no you can't dispose information. WOW, so what will happen now???
3 years ago
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Post Office has a 2.6 average rating from 98 reviews

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Alice, Customer Support

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