“Connor at Felixstowe, Hamilton Road was a real star in helping 3 sets of old codgers to register their Biometric ID's for Companies House. We all spent hours trying to register on-line and failed - so Connor was our last hope - and he was fantastic.”
“This post office, at Holmstead , Grange Town is the best ever. Patient, Polite, Friendly and extremely helpful. Always a pleasure entering Post Office”
“I've phoned the customer service of the post office on two occasions and on both occasions I have had to wait over 1 hour, to speak to an agent.
Arrogant service, wish we had another postal service to use”
“Absolutely rubbish service but as a monopoly got you iver a barrel.
Delivery only once per week to my home address.
Sorting office never open very strange opening hours but even when it should be
No one there.
Absolutely disgraceful”
“I paid to have a ‘signed for’ letter, it turned up on the third day, left on the floor outside the property, NOT signed for!!!! Thank goodness the person was looking out for it, disgusting service and when we asked at the post office where we sent it from the lady was very rude too, won’t ever bother in future 😩”
“I returned the form and receipts for a refund on a tracked lost package, and it appears that also got lost! Have rang the customer service number several times, each time it cuts me off.”
“Ordered an item online which was sent via Royal Mail; as it didn't arrive, the seller kindly sent a replacement. Eventually, the original order, very much eventually, turned up followed by the replacement item. I informed the seller and offered to return one of the two identical items. The postage charged to send each identical parcel to me, second class large letter, was in each case £1.55; returning one parcel, second class large letter, no change in weight, packaging or dimensions cost me £2.60 at my local post office. Hmmm! Delay, inconvenience and overcharged. Really doesn't pay to try and do the right thing.”
“The postman attempted to deliver my parcel unsuccessfully twice and then asked for me to decide what to do with redelivery. As I knew I would be off on a Saturday, I requested the parcel be left at the post office for collection. On my arrival, I was told that their machine was broken and an engineer was fixing it and to come back later. I asked why I couldn’t leave the calling card and take my parcel and then make a note of it and was told “It has to be scanned”. I went back again 4 hours later and a sign said “Post Office not working” and was told there was no timescale for a fix. Again I asked why I couldn’t take my parcel and leave the proof I had that it was mine. Surely there should be a policy in place or standard operating procedure in place to give out parcels when technology isn’t working? What did you used to do before scanners and technology?!? It’s just ridiculous that I can’t have my parcel which I’ve been waiting all week for and will now roll into next week. It was a present for Christmas, so it’s hardly time critical anymore but it’s frustrating none the less.”
“Used website to bring out label to pick up parcel postman did not have the label to put on the parcel. What’s the point of having a website saying they can do this and then they can’t and then trying to get them to do it? The post office is a joke.”
“I know they are going through tough times but the service I receive locally cannot be faulted. The staff are very knowledgeable, helpful and friendly. I hope my local office is not one of those earmarked for closure as I can also do my banking there.”
“You are sorry that that I’m experiencing bad postage when sometimes we get our post at 4pm and even later is the stagecoach been held up maybe be you could try using Cary pigeons it couldn’t be any worse then when we do get the post it isn’t ours, I don’t think there could be a worse experience they can’t even read no junk mail maybe you should give them reading lessons”
“I live in rawmarsh Rotherham but I will not use my local post office he is very rude.l drive to use ferham post office the manager is so very helpful and it's a pleasure to be made welcome 10 out of 10.”
“II am very disappointed with the Royal Mail service.
I ordered two items on 17th October for my son’s birthday on the 26th October on the understanding they would be delivered in two to three days. They did not arrive, and was told they would not be classified late until 2nd November. How is this acceptable?”
“I have a redirection on. As I am staying with a friend while I recover, I am getting my mail on a monthly basis and am missing appointments because of it.
They are delivering to this address anyway so why can’t they deliver mine, or do they like a nice bundle before they do”
“Hard to believe good reviews for post office doing it's job,a few years ago post office lost all the documents I sent recorded. Now I have just paid £ 9.65 for international tracked and signed for personal irreplaceable documents that look like they have gone missing taking more than week for 3 day post. It is the worst service ever. I will never use them again or forgive them.”
“Sent a small parcel to my sister, 9 months it took to arrive!!!!. Sent from West Wales to Swindon where the bloody hell did it go????. I sent a complaint in when it didn't turn up, no help or anything!!!.”
