“Sent a small parcel to my sister, 9 months it took to arrive!!!!. Sent from West Wales to Swindon where the bloody hell did it go????. I sent a complaint in when it didn't turn up, no help or anything!!!.”
“Unfortunately, despite specifying a safe place for delivery, my parcel was left with a neighbour. Not particularly an issue for me but am left wondering why you ask customers to designate safe places and then ignore what they have requested. Obviously human error but still disappointing service.”