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Anonymous
I placed an order at the end of March for dining chairs and a table. Almost two months later, they cancel the table because it’s out of stock. They tell me the chairs will arrive within a week — fine. So I ask, what should I do? I need another table. They say I can order a different one, but surprise! I have to pay for delivery again — $300 — even though I already paid for delivery with the original order. I tell them I’m not going to pay for delivery twice, and they say, “Well, you can cancel the chairs if you want, but we won’t refund the delivery fee.” And that’s how PB left me without a dining table. I’m never shopping there again.
1 week ago
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Pottery Barn has a 1.6 average rating from 44 reviews